Shipping & Returns

Shipping

We offer free shipping on all orders over $20 USD. Shipping times are as specified at checkout, with average shipping times currently being around 5-12 days in total plus expedited processing times.

We are not liable for packages that do not arrived due to incorrect shipping information provided by you, the customer.

Returns 

*The "returns" portion of our policy is only valid within 14 days of receiving your order. After 14 days, no refunds, returns, or exchanges. (This is not applicable to warranties. Warranties are valid for however long is stated) 

You may initiate a return for any reason within 14 days of receiving it, however...

  • Products must be returned in their original packaging in brand new condition (photos/videos will be required as evidence).
  • Photo/video evidence of products claimed to be defective must be provided
  • Returns must be shipped to the address given by customer service 
  • Shipping costs will be covered by Verve 

To initiate a return, you have three options of contacting us...

  • Email us at support@verve-home.com
  • Contact us via chat support on our website 
  • Contact is via Facebook

Return procedure...

  • Contact us via one of the three contact us methods above articulating your reason for a return
  • Provide the necessary photo/video evidence of the product's condition as requested by our customer service representatives 
  • Ship the product to the address provided by our customer service
  • Receive your refund and reimbursement for shipping costs!